Privacy policy.

Information We Collect

• Account and contact details: name, email address, phone number, company name, and, if you sign in with Apple or Google, the name and email address they share with us
• Vehicle and business details: vehicle type, size, license plate, unit number, vehicle photos, and, where you give them, your USDOT number and insurance details
• Bookings and payments: the yards, dates and spots you book, invoices, payments, refunds, and the last digits and type of the card or bank account you pay with
• Location: your device's location, if you allow it (see Location below)
• Photos: photos you take or upload of your vehicle, a parking space, or a property you list
• Signing records: when you sign an agreement or authorize a payment, the time, your IP address, your browser or device, and, if your device shares it, your location, kept as evidence that you signed
• Messages: support chats, emails, and text messages between you and us
• Property owners: property and listing details, photos, gate and access details, and the payout details described under Owner Payouts (Stripe) below
• Usage data: pages and screens you view, buttons you tap, searches, and recordings of how you move through the website and apps (see Analytics and Session Recordings below)
• Device and network information, including device type, operating system, app version, browser type, IP address, referring pages, and a push notification token if you turn notifications on
• Cookies and similar technologies used for security, analytics, and advertising

Where It Comes From

Most of this information comes from you. Some comes from others: Apple or Google when you sign in with them, Plaid and Stripe when you connect a bank account or set up payouts, a company or fleet that adds you to its account, and a property owner or our staff when they enter details about a booking or a tenant at a yard.

How We Use Your Information

• To provide and improve our website, apps, and services
• To process bookings, payments, refunds, and payouts
• To show you nearby parking and give you directions and arrival details for your booking
• To communicate with you about your account, bookings, and payments
• To provide customer support
• To keep the platform safe: verifying accounts and bank accounts, preventing fraud, and enforcing our Terms of Service, including collecting unpaid amounts
• To understand how the website and apps are used, and to fix problems
• To send promotional offers (with your consent)
• To meet legal, tax, and accounting obligations

Location

If you allow it, the website and apps use your device's location to show parking near you and to give you directions to your booking. We also record your location with an agreement or payment authorization you sign, if your device shares it, as evidence of where it was signed. Location is optional: you can search by city or address instead, and you can turn location access off at any time in your browser or your phone's settings.

Gate Codes and Arrival Details

Gate codes and private arrival instructions for a yard are shown only to the property owner, our staff, and customers with a confirmed booking at that yard. We show them in your account and in the app, and we do not send gate codes by text message.

Analytics and Session Recordings

We use PostHog and Vercel Analytics to understand how people use the website and apps. PostHog records the pages and screens you view, the buttons you tap, and, on the website and in the apps, a recording of the session that we use to find and fix problems. Text you type into forms is masked in these recordings. When you are signed in, we link this activity to your account, so we can see, for example, whether monthly customers use the app. We do not use it to show you advertising.

Notifications

If you turn on notifications, we send booking, payment, and account updates to your device. You can turn them off at any time in your phone or browser settings.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Data is encrypted in transit. Bank account and routing numbers, and the tokens that connect a bank account through Plaid, are stored encrypted. Card numbers are held by our payment processor, Stripe, and never by us. Our staff tools require an administrator account. No system is completely secure, so if we learn of a breach that affects your information, we will notify you as the law requires.

Your Rights

Data Sharing

Flame Truck Parking does not sell or rent your personal information. We share it only as follows:

• With the yard you book. The owner or operator of the yard sees your name, phone number, vehicle details including license plate, and your booking, so they can let you in and manage the yard.
• With your company or fleet. If a company or fleet manages your account or pays for your parking, the people who run that company account can see its bookings, vehicles, and invoices.
• If you list a property. Its name, address, photos, rates, and amenities are public, and your business name can appear on bookings and receipts.
• With service providers that help operate the platform, including payment processing (Stripe, Plaid), SMS and email delivery, mapping, analytics, hosting, and the AI providers described below. They may use your information only to provide their service to us, and must protect it.
• For legal reasons: when required by law, to enforce our Terms of Service, to collect unpaid amounts, to prevent fraud, or to protect users, the public, or our services.
• In a business transfer: if Flame Truck Parking is merged, sold, or reorganized, your information may transfer to the new owner, who will be bound by this policy.

Google may collect device, cookie, and usage information from public pages through the advertising measurement tags described below. Because we do not share personal information with others for their own marketing, there is nothing to report under California Civil Code section 1798.83.

Bank Account Connections (Plaid)

When you authorize an ACH debit, you can connect your bank account through Plaid Inc., a service provider that verifies bank accounts. You enter your online banking credentials directly with Plaid. Flame Truck Parking never receives, sees, or stores your banking username or password.

Plaid provides us with your account and routing numbers, your account type, and the name of your financial institution. Plaid also returns a match score comparing the name and email on the bank account against the details we already hold for you, which we use to confirm the account belongs to the person authorizing the debit. Account and routing numbers are stored encrypted, as is the access token that identifies your connection to Plaid.

Plaid's own handling of your information is governed by Plaid's End User Privacy Policy. You can connect an account manually instead of using Plaid, and manually entered accounts are reviewed before any debit is taken. To disconnect a bank account or ask us to delete the details we hold, contact us using the details at the end of this policy.

Owner Payouts (Stripe)

If you list a property, we pay you through Stripe Connect. Stripe collects the details it needs to verify you and send payouts, such as your legal name, date of birth, tax ID, identity documents, and bank account, and Stripe issues tax forms such as the 1099. We receive the status of your Stripe account (for example, whether payouts are turned on and what Stripe still needs from you), not your identity documents. Stripe's handling of your information is governed by the Stripe Privacy Policy. If you are paid by bank transfer instead, we keep the bank details you give us encrypted.

Automated Systems and AI

What we use it for. We use AI models supplied by Anthropic and by OpenAI inside the tools that run the platform — the ones our own team uses, and the hub where property owners manage their listings. A model reads the record someone is working on (a booking, an invoice, a payment, a collections case, a property, a spot) and suggests what to do next, or drafts text such as a listing description. A person decides what actually happens: the model does not cancel a booking, issue a refund, charge a card, or close an account.

What reaches it, and which provider. The two are not interchangeable, so it is worth being precise. Anthropic receives the contents of the record being worked on, which depending on the record can include your name, email address, phone number, the dates and location of a booking, and invoice or payment amounts. OpenAI is used for drafting a listing name or description from the property's own details, and for summarising business activity — it receives no names, email addresses or phone numbers. Card numbers reach neither: we do not hold them. Both act as our service providers and process this only to return a result to us.

How long it is kept. Two things are stored, and they are kept differently. A suggestion generated for a particular record is cached against it with an expiry time, and is overwritten the next time one is generated. A conversation an operator has with our internal assistant is kept as an audit trail of what staff asked and were told — it is held separately, and it is not deleted when the booking or invoice it discussed is. We would rather say that than imply AI activity disappears with the record.

Whether it trains their models. Anthropic's published position for the API we use is that retained data is never used for model training without the customer's express permission, and we have not given it. We are not restating OpenAI's policy here, because the honest answer is that we have not read it closely enough to put it in our own privacy policy — what we can tell you is what we send them, which is set out above.

Pricing. At locations where dynamic pricing is switched on, we also use a model to estimate how busy a location is likely to be, and that estimate feeds into the price you are quoted. It receives counts and averages only — how many bookings a location took over the past thirty days, at what times of day, at what average amount — along with the date, hour, and season. Nothing identifying you or any other driver is sent. The model returns a demand level, not a price: our own pricing rules turn that into the figure you see, within the limits set for that location.

Reminders to property owners. If you list a property and have not finished setting up payouts, a reminder email we send you can open with one sentence written by Harman, our assistant, which runs on an Anthropic model. To write it, the model receives only how far your setup has got and the names of the steps still open, such as bank details. It does not receive your name, email address, phone number, or any figure from your account. Every number in the email comes from your account, not from the model, and a sentence that contains a digit is replaced with a fixed one before the email is sent.

Harman in the app. Our mobile app lets you chat with Harman, which runs on an Anthropic model, about parking you have booked with other operators through us and about requests for new space. To answer, the model receives your first name, the messages in that conversation, and the details of your own such bookings and requests — operator, city, dates, term, price, and renewal status. It cannot see anyone else's records. Harman can prepare an action, such as turning off a renewal or requesting space, but nothing happens until you tap Confirm, and we check the action again against your current records before carrying it out. We do not store the conversation on our servers; the app sends it with each message.

If this changes. Apart from Harman in the app, everything above is a model helping the people who operate the platform, estimating demand, or writing one sentence of an owner reminder. Nothing on this website puts you in front of one: there is no chat assistant here, and no decision about your account is made automatically. If that changes — another chat assistant, an automated reply, an automated decision — we will update this section to say so, and to name what it receives, before it goes live rather than after.

Advertising and Cookies

We do not display third-party advertising on this site. We advertise Flame Truck Parking on Google, and our public pages use Google's conversion-measurement and remarketing tags. These tags use cookies and similar identifiers to measure which of our ads lead to bookings and to show our ads to people who have visited our site. You can decline advertising cookies in our cookie banner.

You may opt out of personalized advertising by visiting Google Ads Settings. You can also opt out of some third-party vendors' use of cookies for personalized advertising at aboutads.info.

Learn more about how Google uses information from sites that use its services in the Google partner sites privacy notice.

We do not provide payment card information to advertising vendors or use it for advertising personalization.

Payments and Billing

Payments are processed by Stripe in line with PCI DSS (Payment Card Industry Data Security Standard) requirements. We do not store complete card numbers on our servers. Refunds, cancellations, monthly notice, overstays, and late fees are set out in our Terms of Service.

Billing Questions: For any questions regarding billing or to request clarification on charges, please contact us at team@flametruckparking.com with "Billing Question" in the subject line, or call our customer service at (206) 737-1313 during business hours.

Text Messages

If you give us your mobile number and agree to receive texts, Flame Truck Parking sends you text messages about your account, bookings, and payments, such as sign-in codes, booking confirmations and reminders, and payment receipts. We send offers by text only if you have separately agreed to receive them. Agreeing to receive texts is not a condition of any purchase.

Message frequency varies with your bookings. Message and data rates may apply. Reply HELP for help, or STOP to stop receiving messages. You can also contact us at team@flametruckparking.com or (206) 737-1313.

We do not sell, rent, or share your mobile number or your consent to receive texts with third parties or affiliates for their marketing. We share it only with the providers that deliver our messages.

How Long We Keep Information

We keep your information while your account is open and for as long as we need it to provide our services. When you delete your account, we delete your information within 30 days, except what we must keep longer: booking, payment, and payout records for tax and accounting; signed agreements and authorizations, and the signing records that go with them, for as long as the agreement and any dispute about it last; and records needed to collect an unpaid balance or prevent fraud. Analytics data and session recordings are kept by our analytics provider for a limited period and then deleted. How long AI-related records are kept is described in the Automated Systems and AI section above.

Children

Our services are for adults. You must be 18 or older to create an account or book, and we do not knowingly collect information from children under 13. If we learn that we have, we will delete it. If you believe a child has given us information, contact us at team@flametruckparking.com.

Changes to This Policy

We will post any change to this policy on this page and update the date at the top. If we make a material change to how we use or share your information, we will also email you at the address on your account before it takes effect.

Contact Us

If you have any questions about our Privacy Policy, please contact us: