Privacy Policy

Information We Collect

• Personal information (name, email, phone number)
• Vehicle information
• Payment details
• Usage data and preferences
• Device and network information, including browser type, IP address, referring pages, and interactions with the website
• Cookies and similar technologies used for security, analytics, and advertising

How We Use Your Information

• To provide and improve our services
• To process payments and bookings
• To communicate with you about your account and bookings
• To send promotional offers (with your consent)

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Your Rights

Data Sharing

Flame Truck Parking does not sell or rent your personal information. We disclose information to service providers that help operate the platform, including payment processing, SMS and email delivery, mapping, analytics, and hosting. Advertising vendors may collect device, cookie, and usage information directly from public pages as described below. We may also disclose information when required by law or to protect users, the public, or our services.

Advertising and Cookies

We display advertising on the public, non-account areas of this site through Google AdSense. Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to our visitors based on their visit to our site and/or other sites on the internet. These vendors may also use web beacons, IP addresses, or other identifiers to measure advertising and prevent fraud.

You may opt out of personalized advertising by visiting Google Ads Settings. You can also opt out of some third-party vendors' use of cookies for personalized advertising at aboutads.info.

Learn more about how Google uses information from sites that use its services in the Google partner sites privacy notice.

We do not show advertising inside signed-in account areas, the booking and checkout flow, or any payment page. We do not provide payment card information to advertising vendors or use it for advertising personalization.

Refund & Billing Policy

Bookings are eligible for a full refund up to 24 hours before the start time, or a 50% refund between 24 and 4 hours before the start time. Cancellations under 4 hours are non-refundable. For monthly parking plans, we require 1 month (30 days) written notice before cancellation.

Billing Information: Your payment information is securely processed and stored in accordance with PCI DSS (Payment Card Industry Data Security Standard) requirements. We do not store complete credit card details on our servers.

Billing Questions: For any questions regarding billing or to request clarification on charges, please contact our dedicated billing department at team@flametruckparking.comwith "Billing Question" in the subject line, or call our customer service at (206) 737-1313 during business hours.

SMS Communications

By providing a telephone number and submitting forms on our website, you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging.

Contact Us

If you have any questions about our Privacy Policy, please contact us: